Commercial Support
Support is aimed at payments organisations that will be running Risk IDS...zero cost as ‘mission critical’ and expect service in line with that of a proprietary software vendor.
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Risk IDS Managed Implementation
Risk IDS is perpetually free to use. This is, you do not pay for the software and it never expires, which should dramatically reduce fraud system costs within your payments business. However, it is a large and extremely specialised system; therefore, Risk IDS offers comprehensive and established commercial consultancy services in support of the Risk IDS Framework.
Professional companies understand the benefits of consultancy and how this can drastically lower both the risk and cost associated with an enterprise software project.
Implementation of Risk IDS is where customers will need the most support. Therefore, Risk IDS offer a Managed Implementation service. The customer will be assigned an experienced implementation consultant, having installed risk systems into small banks through to large multi-border banks. The implementation consultant will have ‘seen it all before’ and will guide your project down a proven path. During the project, your implementation consultant will shape your risk strategy and coach you in the use of Risk IDS.
In short, engaging the Risk IDS Managed Implementation guarantees the success of your risk.
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Decision Analytics
Models are especially powerful, driving real-time decisions in high-volume environments such as issuer screening of authorisations for fraud. Here, manual review of each transaction is impossible yet the requirement for real-time evaluation exists. In this example, models built using a blend of analytical techniques and artificial intelligence can provide a score helping the issuer make a real-time quantifiable decision on whether to accept the transaction.
Risk IDS are experts at risk-management models in the payments industry.
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Automated Contact Cloud
A Risk IDS...zero cost implementation can provide a completely hands-off fraud prevention system. Risk IDS...zero cost has the capability to make decisions, such as an authorisation decline because of a rule match.
The goal of Automated Contact and Resolution is to extend this further, handling the customer communication and gathering timely responses from the customer. These responses can route and ultimately complete a workflow, thus handling the end-to-end fraud process.
Automated Contact Resolution is crucial as more payments companies decline suspect transactions real-time. Real-time decline is enormously irritating for a customer; however, the customer experience can be restored if contact is established in near-time either by an automated call to the customer’s mobile or as a fall-back SMS dialogue.
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