The Relationship Browser
Take a 'single customer view' by browsing the Relationship Hierarchy, a hierarchical collection of all of your customers’ applications, accounts and transactions. Expand at each level and manage data by Workflow, creating an audit available for review. Review history of a record’s automated decision process in an explainable and transparent way.
- Single Customer View with the Relationship Hierarchy
- Custom Data Grids
- Display of Decision Engine Results
- Integration to the Workflow Engine
- Navigational Concepts
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The Queue Management Engine
Place records into queues for working by an analyst. Review any current or historic queue record and its comprehensive audit including the triggering record and any subsequent actions and results.
- Organisation of Queues into a Hierarchy
- Individual Queue Records and Comprehensive Auditing
- 'Grab and Lock' Mechanism
- Storage and Presentation of Triggering Records
- Queue Record Management within the Relationship Browser
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The Decision Engine
Make expert rule- and score-based decisions using the Risk IDS Decision Hierarchy, a hierarchical decisioning process. Update data real-time to influence a response, place a record into queue or launch a workflow.
- Hierarchical Rule Processing
- Real-Time
- Comprehensive Rule Capability
- Test Rules and the Path to Live
- Queue Placement and Workflow Launch on Rule Match
- Decision Path Stored for Each Record
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The Workflow Engine
Graphically design, integrate and execute complex workflow processes. Design workflows to capture information, execute database procedures and integrate into external systems. Keep your analysts or customers informed at every step with notifications that solicit their response.
- GUI Workflow Designer
- Send Notifications that solicit complex responses
- Execute XML Procedures or Adhoc SQL
- Merge XML Elements, Perform Arithmetic and Construct Loops
- Channel Workflow Execution to Multiple Outcomes
- Defer workflow for later execution
- Integrate to external systems with Integration Event queues
- Audit of Workflow Definition and Node Execution
Learn More about The Workflow Engine